Privacy Policy
Last updated: November 22, 2025
This Privacy Policy explains how Kitchen 52 Ltd ("Kitchen 52", "we", "us", or "our") collects, uses, stores, and protects your personal information when you use our website and services (the "Website"). We are committed to complying with UK data protection law, including the UK GDPR and the Data Protection Act 2018.
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1. Information We Collect
We collect the following types of information:
1.1 Information You Provide to Us
You may provide personal information when you:
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Purchase products
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Subscribe to emails or marketing
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Create an account (if applicable)
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Contact us
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Enter promotions, competitions, or surveys
We may collect:
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Name
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Email address
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Billing and shipping addresses
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Phone number
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Order details
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Contact preferences
1.2 Payment Information
Payments are processed securely by third‑party providers (e.g., Wix Payments, PayPal, Apple Pay). We do not store or process full payment card details. Please refer to their privacy notices for more information.
1.3 Information Collected Automatically
When you browse the Website, we may automatically collect:
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IP address
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Browser type and settings
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Device type and operating system
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Pages visited, time spent, referring URLs
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Error logs and performance data
We use cookies and similar technologies to support site performance, security, and analytics. Details are set out in our Cookies Policy.
1.4 Location Data
We may infer your approximate location from your IP address. You can disable location-based services in your device settings.
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2. How We Use Your Information
Your personal data is used to:
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Process and fulfil orders
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Manage payments, refunds, and returns
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Provide customer support
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Send administrative messages (e.g., order confirmations)
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Improve and secure the Website
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Conduct analytics and performance monitoring
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Deliver marketing communications (with valid consent)
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Personalise content and advertising (where cookies permit)
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Comply with legal obligations
We only process your data where we have a lawful basis, such as:
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Contract – for processing orders
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Legitimate interests – for analytics, security, and improving the Website
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Consent – for marketing and non-essential cookies
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Legal obligations – for tax and accounting records
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3. Sharing Your Information
We do not sell your personal data.
We may share your information with:
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Service providers (e.g., payment processors, hosting providers, email services)
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Analytics and performance tools
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Advertising partners (only where cookies allow)
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Professional advisers (e.g., accountants)
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Law enforcement if required by law
All third parties are required to protect your data and may only process it as instructed by us.
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4. International Data Transfers
Our Website is hosted by Wix, which stores some personal data on servers located outside the UK, including the United States.
Where data is transferred internationally, we ensure appropriate legal safeguards are in place, such as:
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Standard Contractual Clauses (SCCs)
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UK Addendum or International Data Transfer Agreement (IDTA)
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5. Cookies and Tracking Technologies
We use cookies to support essential Website functions, improve performance, and personalise content.
For full details and how to manage your cookie preferences, please see our Cookies Policy.
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6. How Long We Keep Your Information
We retain your personal data only as long as necessary for the purposes stated in this Policy or as required by law.
Examples:
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Order records: 6 years (legal requirement)
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Customer service messages: up to 2 years
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Marketing data: until you withdraw consent
After the retention period, data is securely deleted or anonymised.
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7. How We Protect Your Information
We use a combination of technical and organisational measures to secure your information, including:
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Encrypted connections (HTTPS)
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Secure payment processing
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Access controls
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Monitoring for suspicious activity
However, no online platform can guarantee 100% security.
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8. Children’s Privacy
We do not knowingly collect information from individuals under 16 years old. If we learn that a child under 16 has provided personal data, we will delete it promptly.
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9. Your Data Protection Rights
Under UK GDPR, you have the right to:
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Access your personal data
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Request correction of inaccurate data
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Request deletion in certain circumstances
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Object to processing based on legitimate interests
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Restrict processing
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Request data portability (where applicable)
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Withdraw consent at any time
You may exercise these rights by contacting support@kitchen52.com.
You can also lodge a complaint with the Information Commissioner’s Office (ICO).
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10. Marketing Preferences
You can unsubscribe from marketing emails at any time by using the link in our emails or by contacting us.
Your unsubscribe request will be processed promptly.
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11. Third‑Party Links
The Website may contain links to third‑party sites. We are not responsible for their privacy practices or content. You should review their privacy policies before providing any personal data.
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12. Updates to This Policy
We may update this Privacy Policy periodically. The "Last updated" date will reflect the most recent changes.
Substantial updates may be communicated via email or a notice on the Website.
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13. Contact Us
If you have questions about this Privacy Policy or your data, you may contact us:
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Kitchen 52 Ltd
Lytchett House
13 Freeland Park
Poole, Dorset BH16 6FA
United Kingdom
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14. Accessing, Updating or Deleting Your Data
To request access, corrections, or deletion of your personal data, please contact us at support@kitchen52.com.
We will respond in accordance with UK GDPR.